Removebg
Privacy Policy
Last updated: November 1, 2026
Who We Are
This policy explains how Ethan Sunray LLC operates Removebg and handles information when you use our website, desktop software, accounts, purchases, and background-removal tools.
On-Device and Desktop Processing
When you choose on-device processing, your selected image, generated mask, and result are processed in your browser. They are not uploaded for background removal. Your browser downloads model files and may cache them for reuse. Required image safety checks also run on your device.
Removebg Desktop processes images and stores cutout history locally on your computer. The desktop app downloads and caches model files for local processing. Your source images and cutout history are not uploaded for inference.
Cloud Processing
When you choose cloud processing, your image is uploaded to our service and processed with the help of third-party service providers. These providers may retain technical logs or temporary processing data under their own policies. You can choose on-device processing if you prefer not to upload your image.
Browser History and Storage
Image previews and results may be saved temporarily in this browser. You can delete individual items, clear all history, or remove site data in your browser settings. Browser storage limits and privacy settings may affect whether history is saved. Downloaded files remain on your device until you delete them.
Accounts and Authentication
We store your email address, account information, and the authentication and usage records needed to operate the service. We do not store your password in readable form. Google sign-in shares information needed to identify your account, including your email and Google account identifier. We may share your registration email address with a verification provider to help prevent abusive sign-ups.
We use cookies to keep you signed in and protect account access. Resend processes email addresses and message contents to deliver verification and password-reset emails.
Desktop Purchases and Licenses
When you buy a desktop license, our third-party payment provider collects and processes payment information. We do not store full card numbers. We receive and store your account email, checkout and transaction identifiers, purchase status, amount, currency, and payment timestamps to confirm purchases, provide purchase records, and resolve billing issues.
To provide and manage desktop licenses, we store license status and device activation records, including a device identifier and activation status. We use these records to enable licensed features and let you review or manage activations in your account.
Security and Abuse Prevention
We use cookies and information about your browser, device, network, and activity to protect the service, prevent misuse, and manage usage. This applies whether or not you have an account. These records may help us recognize repeat visits.
Cloudflare Turnstile helps verify requests and processes technical information under its own privacy policy.
Usage and Retention
We keep account, purchase, license, device, session, cloud usage, and abuse-prevention records for as long as needed to provide the service, maintain purchase records, enforce processing limits, resolve disputes, and meet applicable obligations. Retention periods vary depending on the type of information and its purpose.
You can clear cookies and other site data through your browser settings. Contact us to request access, correction, or deletion of your account information.
Analytics and Advertising
We use Google Analytics to understand website usage and performance. Sign-in and password-reset pages are excluded from page-view tracking. Google may process technical and usage information and use cookies under its own privacy policy. We use Monetag to display advertising. Advertising providers may process technical information under their own policies. You can manage cookies and tracking through browser settings and extensions.
Third Parties and International Processing
Our infrastructure, authentication, payment, email, image-processing, analytics, and advertising providers may process information in countries outside your location. Their processing and retention are governed by their respective policies and our service arrangements. Third-party cloud image processing is used only when you choose the cloud mode. On-device processing in the browser and desktop app stays on your device.
Your Choices and Requests
You can use cloud or on-device processing without an account, delete browser or desktop history, clear cached models and site data, manage desktop activations through your account, and sign out. For questions or account privacy requests, contact support@removebg.one. Requests about data independently processed by third-party services may also need to be directed to those providers.
Children
Removebg is not directed to children under 13. We do not knowingly collect their personal information. Contact us if you believe a child has provided account information.
Changes
We may update this policy when our services or requirements change.