Refund Policy

Last updated: July 04, 2024

Thank you for choosing Removebg. If, for any reason, you are not completely satisfied with your purchase, we invite you to review our policy on refunds and returns. This Return and Refund Policy has been created to ensure clarity and fairness for all users.

The following terms are applicable for any credits that you purchase with us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Ethan Sunray LLC.

• Credits refer to the virtual currency purchased and used to access the services on our platform.

• Service refers to the Website.

• Website refers to Removebg, accessible from https://removebg.one

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Refunds

Eligibility for Refunds

• Unused Credits: Refunds are available for credits that have not been used. If you have purchased credits but have not yet used any, you are eligible for a refund within 14 days of purchase.
• Technical Issues: If technical issues on our end have prevented you from using the credits, you may be eligible for a refund. Please contact our support team at[email protected] to resolve the issue.
• Service Cancellation: If you cancel your subscription or service, any remaining unused credits will be refunded to you, minus any discounts or promotional offers applied at the time of purchase.

Non-Refundable Conditions

• Used Credits: Once credits have been used to access services, they are non-refundable.
• Promotional Credits: Credits received through promotions, giveaways, or as part of a free trial are non-refundable.
• Expired Credits: Credits that have expired are not eligible for a refund.

Process for Requesting a Refund

• Contact Support: To request a refund, contact our support team at[email protected] within 14 days of the purchase. Please provide your account details and the reason for the refund request.
• Review and Approval: Our team will review your request and notify you of the approval or rejection of your refund within 5 business days.
• Refund Method: If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7 days.

Partial Refunds

In certain situations, partial refunds may be granted (if applicable):

• If only a portion of the credits purchased has been used, a partial refund for the unused credits may be issued.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

• By email: [email protected]